At the Surrey Food Bank, we strive to make accessing food support simple and reliable. Here’s how it works:

1. Register First: New clients must register by appointment before accessing food hampers.
   
   
2. Biweekly Pick-Up Days: Once registered, you’ll be assigned a biweekly pick-up day to collect your food hampers.
   
   
3. Missed Pick-Ups: If you miss your scheduled day, you can pick up food the following day (except Wednesdays). Your biweekly schedule will reset to that day.
   
   
4. Early Pick-Ups: You’re allowed one early pick-up every six months, provided seven days have passed since your last pick-up.
   
   
5. Updates: All clients must update their registration every six months.

To access our services, all clients need to complete a one-time registration, by appointment only. Unfortunately, we cannot accommodate drop-ins, as appointments help us serve everyone efficiently and effectively. Please call us at 604-581-5443 to schedule your registration appointment.

During your appointment, please note that original, physical government-issued ID is required for adults (photocopies or digital versions cannot be accepted). Please see below for the full list of required documents:

For Adults (19+):

Government-Issued Photo ID
Examples include:

• Driver’s license
• BC Identification card
• Passport
• Status card
• Canadian immigration papers or permanent resident card

Proof of Address
Provide a document that shows your current address in Surrey or North Delta within our service area (see map), such as:

• A recent lease or rental agreement in your name
• Utility or phone bill (e.g., hydro, cell phone, cable) in your name

Proof of Income
Each adult in your family living at the same address and receiving any source of income in your household must show their sources of income during registration.

You must provide:

• The last three months of bank statements (must include your name and show the income you collect)

As well as any one of the following:

• Pay stubs
• Employment Insurance (EI) statements
• Social assistance, disability benefits, or pension/CPP/OAS income documentation

For Dependents (Under 19 years)

BC Services Card
You must provide the physical BC Services Cards (Care Cards) for each child in your household.

If you’re unsure about which documents to bring, please contact us at 604-581-5443 or info@surreyfoodbank.org before your appointment.

We’ve translated our registration requirements into several languages to help clients feel more confident and prepared.

Download translated information here:

• Arabic
• Dari
• Farsi
• Mandarin
• Pashto
• Portuguese
• Punjabi
• Russian
• Somali
• Spanish
• Tagalog
• Ukrainian
• Vietnamese

If you need help accessing or understanding these forms, please contact us at 604-581-5443 or speak with a team member when you arrive.

Once registered, here’s what you need to know about our programs and services:

• Biweekly Pick-Ups: Food hampers can be collected once every 14 days. If you miss your scheduled pick-up day, you can come the following day (except Wednesdays), and your pick-up schedule will reset to that day.
  
  
• Tiny Bundles: Pregnant moms and families with babies under one year old can join the Tiny Bundles program, designed to support healthy development during this critical time. Tiny Bundles families receive food hampers weekly instead of biweekly, along with fresh eggs, milk, vegetables, and other nutritional items (when available).
  • Tiny Bundles families are welcome every Wednesday from 9:00 AM to 1:00 PM.
  • Learn more about this program here.
    
• Seniors Distribution: Seniors aged 65+ can access hampers in a respectful and non-rushed environment with high-protein and low-sodium food options to encourage good health.
  • Seniors are welcome on alternate Mondays from 9:00 AM to 1:00 PM.
  • Learn more about this program here.
    
• Hamper to Your Home: For clients who are homebound due to medical or physical challenges, the Hamper to Your Home program delivers food directly to your residence.
  • Learn more about eligibility and details here.
    
• Early Pick-Ups: You are allowed one early pick-up every six months, provided at least seven days have passed since your last pick-up.
  
  
• Bring Your Own Bags: Please bring reusable bags or boxes to carry your food hampers.
  
  

FOOD DISTRIBUTION HOURS:

• General Distribution: Monday, Tuesday, Thursday, and Friday, 9:00 AM – 1:00 PM
• Tiny Bundles: Wednesday, 9:00 AM – 1:00 PM
• Seniors Distribution: Alternate Mondays, 9:00 AM – 1:00 PM

To continue using our services, all clients must update their registration every six months or whenever there are significant changes in their household.

When Updates Are Required:

• After six months have passed since your initial registration or last update.
• If your household information changes (e.g., new address, additional family members).

How to Update:

• Updates are done between 9:00 AM and 11:00 AM on your assigned pick-up day.
• No appointment is needed for updates.
• Bring the same documents required for registration, including original, physical government-issued ID for adults.

If you are unable to pick up your food hampers, you can authorize someone else to do so on your behalf.

Requirements for Third-Party Pick-Ups:

1. Provide a dated, written note granting permission to the person picking up.
2. The authorized person must bring:
   • Your original ID or a photo of your ID.
   • Their own original, physical ID.

Our main depot, reception, and registration area are located in Newton at Unit 1 – 13478 78th Avenue, Surrey, BC.

If traveling to our main location in Newton is challenging, you can pick up your food hampers from one of our alternate distribution centers located across Surrey and North Delta.

For detailed information on locations, addresses, and schedules, please visit our Alternate Distribution Centres page.

For assistance, please contact us:

• Phone: 604-581-5443
• Email: hampers@surreyfoodbank.org